Three UXR challenges you’ll encounter researching products in the TV/video-streaming industry
Accessibility, language and familiarity: Understanding challenges, research approaches and key takeaways — Confidentiality agreements are central to user experience research. In this article, I don't discuss products I researched. I also don't disclose the names of the companies I worked with. Instead, I describe challenges I've learned conducting user experience research in the TV/video-streaming industry.